Refund policy
Our 90-Day Money-Back Guarantee
Try InnaDerm for 90 days. If you don't see results, get every dollar back.
We built InnaDerm around the actual physiological timeline — most users notice calmer skin and fewer flakes between weeks 2 and 4, with skin barrier improvements compounding through weeks 8–12. That's why every order is backed by a full 90-day money-back guarantee. If it doesn't work for you, you shouldn't pay for it. Simple as that.
How It Works
Step 1 — Take it daily
One sachet — three capsules — every morning.
Step 2 — Send one email
If you're not satisfied for any reason, email our team at support@innaderm.com with your order number, any time within 90 days of receiving your order.
Step 3 — Full refund
We refund your entire purchase. No questions. Keep what's left — no need to ship anything back.
What's Covered
- Every order, every package size — single packs and multi-pack bundles are all covered by the same 90-day guarantee.
- Full purchase price refunded — the entire amount you paid for the product.
- No returns required — supplements can't be resold once shipped, so keep or discard what's left. It's faster for you and better for the environment.
Wrong, Damaged, or Missing Items
If we make a mistake with your order, you're always protected:
✓ Wrong item shipped — Free replacement or full refund
✓ Damaged or defective product — Free replacement or full refund
✓ Missing items from your order — Free replacement or full refund
✓ Product arrived open or tampered — Free replacement or full refund
How to claim: Email support@innaderm.com within 14 days of delivery with your order number and a photo. We'll make it right immediately — no return shipping required.
Refund Processing Timeline
- Refund requests are reviewed and approved within 1–2 business days.
- Approved refunds are processed within 3–7 business days to your original payment method.
- Your bank may add 3–5 additional business days before the refund appears.
Fair Use
This guarantee exists so you can try InnaDerm with zero risk — not as a discount program. To keep it available for everyone:
- The 90-day guarantee applies to one order per customer/household. Subsequent orders are covered for wrong, damaged, or missing items only.
- We reserve the right to decline refunds for accounts showing patterns of abuse, reselling, or systematic policy exploitation.
- The guarantee applies only to purchases made directly through our official store. Products purchased from unauthorized retailers are not eligible.
Special Circumstances
European Union Customers
EU customers additionally have a 14-day cooling-off period under distance selling regulations, independent of our 90-day guarantee.
Non-Refundable Items
- Gift cards and promotional codes
- Expedited shipping or priority processing fees
Our Commitment
We believe in this product because we built it around the real mechanism — not surface-level symptom chasing. The 90-day guarantee isn't a marketing gimmick; it's how confident we are that InnaDerm works when you give it the time the biology requires.
If anything about your experience isn't right, our team is here to listen and make it right.
We reserve the right to update this policy to reflect regulatory changes or operational improvements. The version in effect at the time of purchase applies to your order.
Questions? Contact us at support@innaderm.com