Privacy policy

Last updated: June 6, 2026

This Privacy Policy describes how InnaDerm (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website innaderm.com, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). "You" or "your" means any person who uses our Services — whether as a customer, a visitor to the Site, or any other person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for legal or operational reasons. The revised version will be posted on the Site, the "Last updated" date will be adjusted, and any further steps required by law will be taken.

Collection and Use of Personal Information

To provide our Services, we collect information about you from various sources. The way we collect information depends on how you interact with us.

We use your information, among other things, to:

  • Communicate with you
  • Provide the Services and fulfill our contractual obligations
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect the Services, our rights, and the rights of our users

Types of Personal Information We Collect Directly From You

When you provide information to us directly, it may include:

  • Contact details: Name, address, phone number, email address
  • Order information: Name, billing and shipping address, payment confirmation, email, phone number
  • Account details: Username, password, security questions
  • Shopping data: Products viewed, cart contents, wishlist
  • Customer support: Information you share with us through communication channels

Some features require you to enter information directly. You may choose not to provide this information; however, this may mean you are unable to use or access those features.

Collection via Cookies

We automatically collect certain data about your use of the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes device information, browser data, IP address, and interactions with the Services.

Collection From Third Parties

We receive data from third parties, for example:

  • Service providers such as Shopify, payment processors, and logistics partners
  • Tracking technologies used in email interactions or website visits
  • Data from third parties is handled in accordance with this policy. We are not responsible for the accuracy of information provided by third parties or for their privacy practices.

How We Use Your Information

We use your information to:

  • Provide products and services: Fulfill orders, process payments, handle shipping and returns, manage accounts, enable reviews
  • Marketing & advertising: Personalized advertising, newsletters, promotions
  • Security & fraud prevention: Monitor suspicious activity, comply with legal requirements
  • Communication: Provide customer service, improve our Services

Cookies and Similar Technologies

We use cookies to:

  • Remember your actions and preferences
  • Analyze and optimize our Services
  • Deliver personalized advertising

You can block or delete cookies in your browser settings. Please note that some features may not be available as a result.

Disclosure of Personal Information

We may share your information in certain situations, for example with:

  • Service providers acting on behalf of InnaDerm (IT, payment processing, logistics, analytics, support)
  • Business and marketing partners (including Shopify)
  • Consent-based third parties, e.g. for social media features
  • Within our corporate group for business management purposes
  • In connection with transactions such as mergers, or to meet legal obligations
  • SMS/MMS marketing program
    • Your data is used exclusively to deliver mobile messages and respond to your requests.

We do not sell, rent, or transfer your data for profit.

We reserve the right to disclose data to comply with legal obligations or to protect our rights.

User-Generated Content

Product reviews or other content you share publicly are visible to others. We are not responsible for the privacy or security of such content.

Third-Party Websites and Links

Our Site may contain links to external websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not directed at children under 16. If we receive personal information from children, please contact us so we can arrange for its deletion.

Security and Retention

We cannot guarantee perfect security. Information may be intercepted during transmission. Retention periods depend on factors such as account management, legal obligations, or dispute resolution.

Your Rights

Depending on where you live, you may have rights such as:

  • Access & review
  • Deletion
  • Correction
  • Data portability
  • Restriction of processing
  • Withdrawal of consent

Complaints / Objections

You can exercise these rights through the Site or by email at support@innaderm.com. We will not discriminate against you for exercising these rights. If you are dissatisfied, please contact us. You may also be able to lodge a complaint with your local data protection authority.

International Users

Your data may be processed outside your country of residence, including in the United States. For data transfers from the EU, we use Standard Contractual Clauses or equivalent mechanisms.

Contact

For questions or to exercise your rights, contact us at: support@innaderm.com