Refund policy

Last updated: September 17, 2026

Our 90-Day Money-Back Guarantee

Try InnaDerm for 90 days. If you don't see results, get your money back.

We built InnaDerm around the actual physiological timeline. Most users notice calmer skin and fewer flakes between weeks 2 and 4, with skin barrier improvements compounding through weeks 8–12. That's why your first order is backed by a full 90-day money-back guarantee. If it doesn't work for you, you shouldn't pay for it.

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

How It Works

Step 1: Take it daily. One sachet (three capsules) every morning.

Step 2: Send one email. Email support@innaderm.com with your order number within 90 days of the confirmed delivery date of your first order.

Step 3: Get your refund. Keep what's left. There's no need to ship anything back.

Eligibility for Refunds

To be eligible for a refund under the 90-Day Money-Back Guarantee, all of the following conditions must be met:

  • The refund request is for your first order with InnaDerm, whether a one-time purchase or the first order of a subscription.
  • The request is emailed to support@innaderm.com with your order number within ninety (90) days of the carrier-confirmed delivery date of that order.
  • The order was purchased directly from innaderm.com.
  • No refund under this guarantee has previously been issued to you, your household, your shipping address, or your payment method.
  • No chargeback or payment dispute has been filed for the order.

The refund covers the product price you paid for your first order. Shipping and handling fees are non-refundable. Product returns are not required and will not be accepted.

Refund eligibility is strictly limited to the ninety (90) day period following the carrier-confirmed delivery date. Carrier delivery confirmation establishes the start of the 90-day period, even without a signature. Requests received after the 90-day period will be denied. No exceptions.

Non-Eligible Refund Requests

The following are not eligible for refunds:

  • Refund requests submitted after the 90-day guarantee period.
  • Any order after your first order, including subscription renewals and repeat purchases. Later orders are not eligible for a refund; they are covered by free replacement for wrong, damaged, or missing items only (see below).
  • Subscription renewal charges, including renewals processed because the subscription was not cancelled at least 48 hours before the billing date.
  • Orders placed by a customer, household, shipping address, or payment method that has already received a refund under this guarantee, including through a different name, email, or account.
  • Orders for which a chargeback or payment dispute has been filed.
  • Products purchased from unauthorized retailers or resellers.
  • Shipping, handling, expedited shipping, or priority processing fees.
  • Gift cards.

Subscriptions

If your first order is a subscription, the 90-Day Money-Back Guarantee applies to that first order only. It is your responsibility to manage, pause, or cancel your subscription before your next billing date. Failure to cancel before a renewal is processed does not make that renewal eligible for a refund.

Automatic renewal. Subscriptions automatically renew and your payment method is charged at the frequency you selected at checkout (for example, every 30 days) until you cancel. By submitting your initial subscription order, you agree to these auto-renewal terms and to our Cancellation Policy.

Cancelling. You can cancel at any time. To avoid being charged for the next order, cancel at least forty-eight (48) hours before your next scheduled billing date. See our Cancellation Policy for how to cancel.

After a Refund

When a refund is issued under the guarantee, any active subscription connected to that order is cancelled, and future orders from the same customer, household, shipping address, or payment method are not eligible for the guarantee.

Wrong, Damaged, or Missing Items: Free Replacement

Every order, first or later, is protected against our mistakes. If you receive:

  • the wrong item,
  • a damaged or defective product,
  • an order with items missing, or
  • a product that arrived open or tampered with,

we will send you a free replacement of the affected item. For orders after your first order, replacement is the only remedy; these orders are not refunded.

How to claim: email support@innaderm.com within seven (7) days of the carrier-confirmed delivery date with your order number and a clear photo of the issue (and of the packaging, if damaged). No return shipping required. Claims submitted after 7 days are not eligible.

Lost or Undelivered Packages

If your package hasn't arrived within the estimated delivery time, email support@innaderm.com within thirty (30) days of your ship date and we will open a carrier investigation. If the carrier confirms the package was lost, we will send a free replacement. Packages that the carrier marks as delivered to the address you provided are considered delivered and are not eligible for replacement or refund. We are not responsible for packages lost because of an incorrect or incomplete address you provided.

Refund Processing Timeline

  • Refund requests are reviewed within 1–2 business days.
  • Approved refunds are issued to your original payment method within 3–7 business days.
  • Your bank may take an additional 3–5 business days to post the refund.

Fair Use

This guarantee exists so you can try InnaDerm risk-free, not as a discount program. We may decline refund or replacement requests showing signs of abuse, fraud, reselling, or systematic policy exploitation, including the use of multiple names, emails, accounts, addresses, or payment methods to claim the guarantee more than once, repeated damaged or missing claims, or claims contradicted by carrier or photo evidence.

Disputes and Chargebacks

Before filing a chargeback or payment dispute with your bank or card issuer, you agree to contact us at support@innaderm.com so we can resolve the issue directly. Most issues are resolved within 1–2 business days.

If a chargeback or payment dispute is filed, the order is no longer eligible for the money-back guarantee or replacement, any active subscription may be cancelled, and we may refuse future orders. We will respond to the dispute with your order, delivery, checkout consent, and communication records.

European Union Customers

EU customers additionally have a 14-day cooling-off period under distance selling regulations, independent of this guarantee.

Changes to This Policy

We may update this policy at any time. The version in effect at the time of your purchase applies to your order.

Contact Us

support@innaderm.com Celestiaventi LLC d/b/a InnaDerm 5830 E 2nd St, Ste 7000 #13678, Casper, WY 82609